Launch problem

Hi dheyaaldeen thank you for participating in the Community!  

I moved your question to the Chromatography Software Forum for better visibility.  Can you let us know what version of software you are using?

Thanks,

Kristen

Thanks Kristen

open lab ChemStation C.01.5

Hello,

Try the solution below first. Is this a workstation or a client server system with AICs. If this does not work, you may need to look at the chemstation.ini file or try deleting and recreating the instrument. 

Marty

To solve this issue you must rename/delete the following files one after the other.

Check after each step whether the problem is solved.

1. Config.reg and Conf_off.reg
2. RapidControlInstrumentConfig.xml
3. ChemStationPer InstrumentSettings.config
4. Instrument.config

You’ll find them all in

“Chem32/InstNo/”

or in case it is ChemStation C.01.08 or higher in

“Program Data/Agilent Technologies/ChemStation/InstNo”

Hello,

Try the solution below first. Is this a workstation or a client server system with AICs. If this does not work, you may need to look at the chemstation.ini file or try deleting and recreating the instrument. 

Marty

To solve this issue you must rename/delete the following files one after the other.

Check after each step whether the problem is solved.

1. Config.reg and Conf_off.reg
2. RapidControlInstrumentConfig.xml
3. ChemStationPer InstrumentSettings.config
4. Instrument.config

You’ll find them all in

“Chem32/InstNo/”

or in case it is ChemStation C.01.08 or higher in

“Program Data/Agilent Technologies/ChemStation/InstNo”

Hi,

Thank you for the answer.

These steps did not help solve the problem.

We will reinstall the program because the files are damaged.