Hello
When I try to open the OpenLab Control Panel (C.01.09[144]) it crashes at the 'Finishing Initialization' stage. This is after the computer it was on was upgraded to Windows 10. This persists even after a complete uninstallation/reinstallation of the software.
I've found some error logs in the Windows Logs, indicating a .Net Runtime issue raised by OpenLab, followed 1 second later by a application issue. The error codes are listed below, in oder:
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-05T14:39:23.873553400Z" />
<EventRecordID>14157</EventRecordID>
<Channel>Application</Channel>
<Computer>W-BCC-A125203</Computer>
<Security />
</System>
<EventData>
<Data>Application: Agilent.OpenLab.ControlPanel.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00000000</Data>
</EventData>
</Event>
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-05T14:39:24.218787100Z" />
<EventRecordID>14158</EventRecordID>
<Channel>Application</Channel>
<Computer>W-BCC-A125203</Computer>
<Security />
</System>
<EventData>
<Data>Agilent.OpenLab.ControlPanel.exe</Data>
<Data>2.3.0.468</Data>
<Data>5ab19712</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>00000000</Data>
<Data>6b0</Data>
<Data>01d563f7b39bba59</Data>
<Data>C:\Program Files (x86)\Agilent Technologies\OpenLAB Services\UI\Agilent.OpenLab.ControlPanel.exe</Data>
<Data>unknown</Data>
<Data>6a6aa8c3-d889-4550-ad27-b0a305b903d9</Data>
<Data />
<Data />
</EventData>
</Event>
Any advice would be appreciated. I've followed the same steps on other instrument computers being upgraded to Windows 10 without any issue.
Thank you