ELSD Configuration Issues

Hi, We are currently trying to use an ELDS on an HPLC with the other compartment using a VWD. We installed driver software and the ELDS is recognized. We can build the method using ELSD parameters and save it. No issues there.    When we open the method up, we get a resolve error, the ELSD parameters default to original BUT the pump, col comp, etc stay correct according to the method.  We can build the method and send the configuration the instrument and it comes ready. But we are still encountering this when opening method for ELDS  Has anyone encountered this?

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  • Hello, 

    What is the specific error message you see? There may be a mismatch between the Model number of the detector you have and the Driver used in the Instrument configuration. Be sure the two match exactly.

    Also check the ELSD Driver version in the Windows Control Panel/add remove programs. For Windows 10 use either A01.07 DU2 or 1.8. 

    -Howard 

Reply
  • Hello, 

    What is the specific error message you see? There may be a mismatch between the Model number of the detector you have and the Driver used in the Instrument configuration. Be sure the two match exactly.

    Also check the ELSD Driver version in the Windows Control Panel/add remove programs. For Windows 10 use either A01.07 DU2 or 1.8. 

    -Howard 

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