OpenLab CDS problem time based instrument lock


we‘re using OpenLab CDS EZChrom Edition A4.06 and we observed an issue with the automatic time based instrument lock. The Software runs under WIN10 and Stand-alone.

We configured an automatic time based lock and it usually works fine. But we observed that it occasionally does not work, even though nobody was close to the pc.

what could be the reason? It is essential because of regulation. Is there an issue in windows services ?

thanks for your help.

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