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Lost Results

chemlab1989

Hello

Overnight we had a sequence stop running due to a vial missing from the tray.  The GC also lost connection to the computer running OpenLab 2.4.  When we try to pull up the data that ran before the sequence stopped, it just states "No metadata available" so we are not able to load any of the analysis.  I have tried restarting the compute, OpenLab, and the GC, but the data still does not become available.  When I go to the Content Browser and look at the folder where the data is maintained, it is folder so it seems the results exist.  How are we able to access this data so that we can process it?  Or is lost / corrupted due to the sequence stopping?

Thank you

Tony

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  • +1

    Hello,

    You will likely need to open a ticket with the local support group if this is a workstation plus install or the informatics support group if you have a client server installation. I would guess if you have the raw data .dx files for your injection in the content manager you are missing either the .rx files or the sequence acaml is missing or corrupt. 

    Marty Adams

Reply
  • +1

    Hello,

    You will likely need to open a ticket with the local support group if this is a workstation plus install or the informatics support group if you have a client server installation. I would guess if you have the raw data .dx files for your injection in the content manager you are missing either the .rx files or the sequence acaml is missing or corrupt. 

    Marty Adams

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