Hey guys, I'm getting this error when trying to log into Chemstation for our 1200 HPLC: Configuration system failed to initialize. Chemstation will shutdown now. ANY help would be appreciated!
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Hey guys, I'm getting this error when trying to log into Chemstation for our 1200 HPLC: Configuration system failed to initialize. Chemstation will shutdown now. ANY help would be appreciated!
Hello,
I updated the tags on this post to increase visibility.
This error message is usually caused by a corruption in the user.config file (typically stemming from an unexpected shutdown or power outage). The fix for this is to rename or delete the user.config file, then the software will create a new user.config file the next time OpenLab ChemStation is launched. Below is information on where you can find the user.config file depending on the operating system you are running ChemStation on:
Win7/Win10 Computer
c:\users\<logged on user>\appdata\local\agilent_technologies\chemmain.exe_url_xyz\2.0.0.0\user.config
XP computer
C:\Documents and Settings\<logged_on_user>\Local Settings\Application Data\Agilent_Technologies\CHEMMAIN.EXE_Url_xlvsr1c1b5wijktns4g1gcbrae3dl030\2.0.0.0\user.config
On AIC
C:\Users\username\appdata\local/Agilent Technologies\ChemMain.exe_url_xyz….\’2.0.0.0\user.config
It will be necessary to show hidden items in File Explorer in order to access this file.
Please let us know if you have any questions.
Hello,
I am having the same problem when trying to log into Chemstation: Configuration system failed to initialize. Chemstation will shutdown now.
I have tried to rename or delete the user.config as explained before (following the Win7 steps), but I cannot find this: agilent_technologies\chemmain.exe_url_xyz\2.0.0.0\user.config
I will appreciate any help. Thank you so much!
Hi,
At least it worked! Thank you so much for all your help.
Now I am trying to change the connection settings as the instrument is offline
The instrument is online.
Again, thank you so much for all your help!
Have a great day
Hi Noemidelgado,
What version of Chemstation are you using? Do you know if you have your windows explorer settings set to show hidden files and folders? The AppData folder is a hidden folder.
Hi Noemidelgado,
The files should be recreated. Do you know if you are hiding the file extensions? In other words are you seeing, for example, config or config.reg in that folder? The file .old extension must be added after the file extension (config.reg.old).
Hello,
Do you have more than one instrument configured in the OpenLab Control Panel? If so, make sure that you are renaming the files for the correct instrument. Changes made to the configuration files in C:\Chem32\1 will only impact instrument 1, C:\Chem32\2 only impacts instrument 2, etc...
Hello,
Do you have more than one instrument configured in the OpenLab Control Panel? If so, make sure that you are renaming the files for the correct instrument. Changes made to the configuration files in C:\Chem32\1 will only impact instrument 1, C:\Chem32\2 only impacts instrument 2, etc...
Hi,
At least it worked! Thank you so much for all your help.
Now I am trying to change the connection settings as the instrument is offline
The instrument is online.
Again, thank you so much for all your help!
Have a great day