ChemStation C.01.07 on Win-7: "Config System Failed to Initialize"...

Question

Dear Agilent,

We are at the moment experience trouble regarding initialization of Chemstations rev. C.01.07 [27] to 7890B GC`s on a couple of Windows 7 computers. Please see attached message box.

We are able to ping both 7890B GC instruments.

In config editor, license files are valid.

We have tried to remove config.reg files, it did not work.

Any suggestions regarding further troubleshooting of Chemstation?

Best regards -

Lars

shahebaz · Accepted Answer

Hello, Just for confirmation please check if process followed is same. Rename or delete the file “user.config”. It will be recreated automatically during the next ChemStation launch process Below are the path for the same: Win7/Win10 Computer c:\users\\appdata\local\agilent_technologies\chemmain.exe_url_xyz\2.0.0.0\user.config XP computer C:\Documents and Settings\\Local Settings\Application Data\Agilent_Technologies\CHEMMAIN.EXE_Url_xlvsr1c1b5wijktns4g1gcbrae3dl030\2.0 .0.0\user.config It’s necessary to set folder options to “show hidden files, folders…” Please let me know if this is help full. Thank you, Shahebaz Panhalkar

ryoboyle · Answer

Lars, Typically these configuration files will become corrupted when there when the ChemStation application closes unexpectedly. This is usually due to the application crashing or an unscheduled shutdown/restart due to power outages, installation of Windows update, etc...

ChemStation C.01.07 on Win-7: "Config System Failed to Initialize"...

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