This Capillary Electrophoresis instrument was utilizing OpenLAB 3.4 software. It has had a previous history of losing connection to ECM and having data stuck in the data queue manager. There was an incident in the beginning of the year where analysts w

Question

This Capillary Electrophoresis instrument was utilizing OpenLAB 3.4 software.

It has had a previous history of losing connection to ECM and having data stuck in the data queue manager.

There was an incident in the beginning of the year where analysts were inadvertently ignoring the data queue pop up and the queue was so overloaded it caused new data files to be saved in old file locations.

Since the analysts have been clearing the data queue each time the utilize this instrument but again today we ran into the data being saved in an older file location vs. it’s intended location.

ryoboyle · Accepted Answer

Hello,

I added tags to this post to increase visibility.

It looks like this is a continuation of your previous post: https://community.agilent.com/message/4851-re-automatic-upload-failed-reason-unknown-error#comment-4851. Is that correct? Typically we want to try to avoid duplicate posts if possible.

The primary source of support for the ECM product is the Laboratory Informatics Support team: Laboratory Informatics Support Center. If you have an active Software Maintenance Agreement, I would recommend with LI regarding this issue if you have not done so already.