Automatic Upload failed, Reason : Unknown Error

Hi Thank you,

This Capillary Electrophoresis instrument  was utilizing OpenLAB 3.4 software.

It has had a previous history of losing connection to ECM and having data stuck in the data queue manager.

There was an incident in the beginning of the year where analysts were inadvertently ignoring the data queue pop up and the queue was so overloaded it caused new data files to be saved in old file locations.

Since the analysts have been clearing the data queue each time the utilize this instrument but again today we ran into the data being saved in an older file location vs. it’s intended location.

Regards,

K. Jagan

Upon first look, this seems to be an issue with your data being uploaded to your ECM server after it is acquired. When was the last successful upload or the last time your data was acquired without error?

Can you see if you are able to log in to the ECM server yourself through the browser? If you can, double-check that the ECM server settings have not been reset in ChemStation. If you cannot, your ECM server might be turned off, disconnected from the network, or its domain identity might have changed. 

Hello,

Due to inactivity on this post I am marking it as Assumed Answered. 

For OpenLab client/server software support, in the future please contact the Lab Informatics Support team at Agilent Technologies Laboratory Informatics Support Center 

This question has been marked as assumed answered.