If you receive an onscreen notification to contact Agilent for your service or support request, please do so. Some instruments cannot have service tickets generated through the CrossLab Connect software.
If you receive an email that your service ticket failed, please contact Agilent to request service for that instrument. CrossLab Connect Support Team will also receive a notification of the failure and begin working on determining the cause of the failure to get it resolved. You will receive an email from the CrossLab Connect Support Team acknowledging the error, and you will be notified when the error is fixed.