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CrossLab Connect Service Management
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CrossLab Connect Service Management
Wiki How Do I Submit a Service Request, for Support or Service of an Instrument?
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Table of Contents
  • Support Resources
  • -Frequently Asked Questions (FAQs) About CrossLab Connect Software
    • How Do I Log into CrossLab Connect?
    • How Do I Submit a Service Request, for Support or Service of an Instrument?
    • How Do My Colleagues Get Access to CrossLab Connect?
    • Why Am I Missing Some Assets?
    • Why Do I Not See Any Assets?
    • How Do I See Just My Instruments?
    • I Received an Error When Trying to Submit a Service Request. What Do I Do Now?
    • I Am Interested in Using the CrossLab Connect. Who Do I Contact?
    • Why Do I See So Many Instruments in My Account?
    • How Do I See My Service History for an Instrument?
    • How Do I Report Inaccurate or Missing Information for an Instrument?
    • How Do I Manage Instrument Access for Users at My Company?
    • How Do I Gain Company Administrator Access?
    • How Do I Provide Feedback on CrossLab Connect?
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How Do I Submit a Service Request, for Support or Service of an Instrument?

Created by Vinod Vinod 9 months ago | Last modified by kristen.sensabaugh kristen.sensabaugh 7 months ago

When logged into CrossLab Connect Service Management, there is a Request Support button on the top right of each page which allows you to submit a service ticket for any instrument within that list. You will need to search for the instrument and complete the submission form prior to submitting to Agilent.  

Alternatively, you can request support for an instrument on the asset. Search for the instrument by serial number or keyword using the top filter boxes on the Service Management page. Click on the instrument name to open the instrument information card. On this page, you may click Request Support next to the asset that requires service.     

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