• Created : 
  • Modified : 
  • Category :  Agilent Knowledge Portal
  • Entry Type :  Article
  • Product Type :  Analytical Software Suite
  • Component :  OpenLab Chromatography Data System OpenLab Data Management
  • Product Name :  OpenLab CDS OpenLab ChemStation OpenLab ECM XT OpenLab EZChrom
  • Task :  Administration Data Acquisition Operation Troubleshooting
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How to Export OpenLab System Activity Log and Diagnostics Logs for Troubleshooting

Answer

This Information Applies To: OpenLab CDS ChemStation (version C.01.xx), OpenLab CDS EZChrom (version A.04.xx), OpenLab CDS (version 2.x), OpenLab ECM XT

Issue:

An Agilent Support Engineer may request system internal log files when troubleshooting Agilent OpenLab Workstation, Client, or Instrument Controller. The log files include the OpenLab System Activity Log and OpenLab Diagnostics Log.

System Activity Log Steps to Follow:

  1. Access the OpenLab Control Panel by clicking either the Control Panel or Agilent OpenLab AB Control Panel icon. The icon varies with the version. 

  2. Select Administration > System Activity Log. The System Activity Log pane with appear. 

  3. In the System Activity Log enter fields for User, Level, Subsystem, Description to filter the data. The filter values will be supplied by the Agilent Support Engineer. The From/To field must include the entire period in which the problems have been experienced. 

  4. This image is an example of filter values:

  5. Select Print > Print Detailed to open the System Activity Log.

  6. Select Export > PDF.

  7. Specify the destination location, enter a File name (the default is Report.pdf) and click Save.

  8. The report can now be emailed to the Agilent Support Engineer.

     

 

System Diagnostic Log Steps to Follow:

  1. Access the OpenLab Control Panel by clicking either the Control Panel or Agilent OpenLab AB Control Panel icon. The icon varies with the version. 

  2. Select Administration > Diagnostics. The Management toolbar will appear.

     

  3. There are two options for log files on the toolbar:
    1. Server Log Files: Use this when your instrument is part of a client/server system. Use options in the Server Log Files pane.

    2. Local Log Files: Use this when your instrument is a standalone system. Use options in the Local Log Files pane.

      In the appropriate pane, click Select All > Save Logs

  4. Specify the destination location, enter a File name, and click Save.

  5. The report can now be emailed to the Agilent Support Engineer.

 

 Tip 
Learn how to effectively operate and troubleshoot your Agilent OpenLab System:
Agilent OpenLab CDS Tutorials at Agilent.com
 
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