Quantification of peaks

hi all, 

fairly new to the GC space so please bear with me.

We have an Agilent 7890B that we calibrate weekly for us, however there are some instances where the peaks despite being visible on the chromatogram are not quantified on the report for both standards and samples.  Is there something that can be done or some setting that i am missing for it to quantify peaks ? 


At the moment we go in and manually integrate each peak even after calibrating to obtain a result but we shouldnt have to be doing for each sample should we ?

We are using Open Lab CDS C.01.07 SR3

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