Software freezes when trying to print an Agilent Intelligent Report

Question

Software freezes when trying to print an Agilent Intelligent Report. It does this for some chromatography and some it won't when trying to print data from the same sequence and using the same template.

Software: Chemstation OpenLab c.01.09

ryoboyle · Accepted Answer

Hello, This issue sounds like the one described in KPR#:245690 of the OpenLab ChemStation Software Status Bulletin: https://www.agilent.com/cs/library/support/Patches/SSBs/M83xxAA.html#TTID:245690 I have copied the contents of the relevant entry below for your convenience. Installing C.01.09 Update 01 should resolve the problem. One-line Description: Report generation hanging when the report template has a custom scaling Problem: This issue concerns reports including a custom chromatogram plot scaling. This has been observed only intermittently with some data. Depending on how the data points are distributed, the report rendering service may enter into an infinite calculation loop. In such cases, the report generation process would hang on the system when generating the report. The memory as well as the CPU consumptions would then raise significantly, until the report fails to be generated. Temporary Solution: As this is data related, for such affected data, changing the custom scaling can help. For example if a custom Y-scaling from -2% to 5% fails to generate the injection report, changing the values to -1% to 6% can potentially work. Fix Information: This is issue will be fixed in C.01.09 update 01.

ryoboyle · Answer

Hello, Yes, you should be able to download update 1 from your subscribenet account if there is a C.01.09 license registered.