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Extractor lens error message when performing Autotune on 5977HES MSD

Question asked by krikri on Nov 4, 2020
Latest reply on Nov 9, 2020 by krikri

Hi, I am using a 5977HES MSD. When I perform a Quick Tune, everything is fine but when I perform a normal High Efficiency Source Autotune I get an error message (extractor lens may not be connected).  I joined a copy of the tunes. I know, N2 is pretty high but everything else is normal and I don't think that is the cause of my problem.  Does anyone have any idea of why I get the error message only in "full tune" mode? And what can I do to fix it? I've try rebooting the system but it did not work.

 

Thanks in advance,

 

Christine

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