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Connecting a new autosampler to software

Question asked by mikeyross on Oct 22, 2020
Latest reply on Oct 27, 2020 by soccerdad


I have recently been trying to replace a faulty autosampler on our HPLC 1100 series. 


The previous autosampler that I had was a G1313A model, and connects to the ChemStation and Lab Advisor software.


I have now plumbed in a G1329A model to the system (this was used on another system in our department). However, the G1329A is not recognised on the Chemstation software (offline). I have entered the details on the configuration page, but cannot insert any Firmware information yet.

This new autosampler is not identified on Lab Advisor either.


Can anyone help please?


Best wishes,