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Dllinstall Error2: Cannot load library

Question asked by tgluodenis on Oct 6, 2020
Latest reply on Oct 21, 2020 by tgluodenis

Greetings,

 

I am running a 7700 ICP-MS with MassHunter version B.01.01 on Vista with Service Pack 1, Firmware: Smartcard:3.3.23 Build #34 and Z80: C.02.00 Build #029.

 

I am unable to boot the instrument control software as I get an error "Dllinstall Error2: Cannot load library"  along with "Undefined symbol: SetGas".  The offline functionality like sequence building and data analysis load just fine.  Does anyone have any suggestions as to what I can try to rectify the issue.

 

Many Thanks

Tom

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