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MassHunter 10.0 GC config fault. Attempt to download method to GC failed

Question asked by andriy on Oct 5, 2020
Latest reply on Oct 10, 2020 by andriy

Dear colleagues!

We have GC/MS 6890/5973 inert controlled by MassHunter 10.0

Today we have an issue when trying to start the system.

After launch online  we get a massage in pic 1. (AG 6890 config)

In addition, there is strange information in the status window appears. Please see pic 2.

After the message shown on pic 1 was closed message in pic 3 appears.

As result, we are not able to download any methods.

 

Thanks in advance!

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