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How to resolve Error 1027 & 1548

Question asked by vasus on Sep 22, 2020
Latest reply on Sep 23, 2020 by shweta.s



Our users are encountering Instrument Errors 1027 & 1548 and on our BioAnalyzer. We tried to restart the instrument and SW but this message seems to persist. What should we do to resolve this issue. We also tried running diagnostics, but it seems like the instrument passes the communication test. Thanks!