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Masshunter acquisition and reports fail

Question asked by ronaldo on Sep 18, 2020
Latest reply on Oct 19, 2020 by brittpeterson
445/5000
Hi guys,
I have a GC7820 with headspace 7697 ,  detector FID  and I am using the Masshunter software version Enhance ChemiStation MSD F.01.00.1903  and  GC/MS Acquisition B.07.00.1414 . The computer has a  windows 7 SO and a printer. Without internet conection.
Sometimes in a sequence run, all samples with the same method, in some runs there is a printing failure and the chromatogram data is not saved in the result file (clean chromatogram data), but this error does not occur every time, with several sequences ending OK.
Does anyone have any suggestions to solve this problem?

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