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OpenLab CDS "not enough license features"

Question asked by nddonovan on Sep 18, 2020
Latest reply on Sep 18, 2020 by ryoboyle

We have OpenLab 2.1 (with content manger) running our GC and LC systems. We have successfully been running 2 x GC and 6 x LC systems however this morning on two of the systems we can see the following error:

 

Acquisition

Failed to connect to the instrument.

Not enough license feature(s) -AgilentOpenLabinstcontrol.

 

The error is related to two systems we have been re-configuring - we have been attempting to move a third party detector from one of the systems to another and therefore have reconfigured them under Control Panel. The total number of licenses we have has not changed, nor has the total number of instruments/modules changed so we are assuming this is a glitch...

 

Extra info

The systems that have not been modified are still working as they should.

The two inoperable systems are running on two different AIC's

We haven't altered any of the license settings etc.

 

Help!

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