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E-signature levels for users in multiple groups

Question asked by sstevens on Jul 29, 2020
Latest reply on Aug 17, 2020 by sstevens


We are using 2 level e-signatures in a project, level 1 enforced before level 2, level 1 has been assigned Analyst user group and level 2 Data Reviewer.  We have no issues with users who are members of only one of the groups, but for users who are members of both groups they cannot sign off on level 1 (e-signature icon greyed out), when the 1st signature step setting is changed to 'All' the user can select the e-sign icon but it states it is for level 2 (Data Reviewer).

Is this an error in our signature settings or is it not possible to have a user at both signature levels unless separate accounts are created?