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MassHunter error upon exiting program

Question asked by v.arredondo on Jul 6, 2020
Latest reply on Jul 8, 2020 by v.arredondo

Hello, 

 

I installed Agilent MassHunter Qual 10.0 on a system running Windows 10 Enterprise. 

When trying to exit out of the program I would get an error message saying

 

 

Agilent MassHunter Workstation Software Qualitative Analysis encountered an error. The program will attempt to continue ignoring this error. However we recommend saving the data and restarting the program.
Error occured while creating a log file at C:\temp\AgtErrorLogs

 

 

I uninstalled, and re-installed while running the EXE setup as an administrator. I still receive the same error message.

Agilent MassHunter Workstation Software Qualitative Analysis encountered an error. The program will attempt to continue ignoring this error. However we recommend saving the data and restarting the program.
Error occured while creating a log file at C:\temp\AgtErrorLogs

 

Date and Time: 7/6/2020 10:21 PM
Program: Agilent MassHunter Workstation Software Qualitative Analysis 10.0 (Build 10305.0)
OS: Windows 10 Enterprise
CPU0: Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz (8 core(s))
RAM: 16 GB
Build Configuration: Release
Message: Access to the path 'C:\Program Files\Agilent\configuration\10.0\QualConfigSettings.xml' is denied.
Stack Trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
at Agilent.MassSpectrometry.DataAnalysis.DAMethod.WriteToXmlFile(String xmlFilePath, Boolean writeDAMethodInfo, String groupName)
at Agilent.MassSpectrometry.DataAnalysis.Qualitative.QualConfigSettingsMethod.WriteSubClassMethod(String methodDirPath)
at Agilent.MassSpectrometry.DataAnalysis.Qualitative.QualForm.ExitMenuItem_Click(Object sender, EventArgs e)
at Agilent.MassSpectrometry.DataAnalysis.Qualitative.QualForm.UltraToolbarsManager1_ToolClick(Object sender, ToolClickEventArgs e)

 

Please help.

 

Thank you!

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