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ICP expert "OpenWorksheetFailed" error

Question asked by mrtaylor7 on Jun 30, 2020
Latest reply on Jun 30, 2020 by tmcsweeney

I cannot open ICP expert data from another Agilent ICPOES loaded from a flash drive. I receive a "Open Worksheet Failure" message. Windows will recognize the data as a .esws file.  I have tried cycling the software, I have power cycled the PC, I have tried loading the data from a different flash drive, I have loaded the software onto the hard drive. and I had the colleague send the data again in a separate email. Is this a ICP Expert setting issue, a windows setting issue, an incomplete data file issue, or something else?