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Agilent Infinity LCMS Valve Configuration Error

Question asked by asmaligo on Jun 24, 2020
Latest reply on Jun 25, 2020 by asmaligo

We had shut our LCMS (Infinity 1260) off completely during the COVID situation. Upon starting it up, we now have an error in which the valve system is offline and not being recognized (we have analytical/prep systems and they use a valve controller to switch between the different flow systems). It is giving the error "Configuration mismatch: Changed Valve version from 2-pos/10-port preparative valve 600 bar (5067-4193) to Generic Valve." 

 

Has anyone else ever experienced this and have a fix? We tried shutting everything off, power cycling the modules, and talking with Agilent support who reconfigured it, but it is still not working. Any suggestions would be extremely appreciated. 

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