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Hello! I have a serious problem with my HPLC Agilent 1260.

Question asked by karina.russo on Jun 10, 2020
Latest reply on Jul 9, 2020 by icohen

Hello! I have a serious problem with my HPLC Agilent 1260. During a run, the equipment was being controlled by the OpenLab software, the system had an error in the sampler, the sequence was aborted automatically, the software was closed and the multisampler control was lost. Even after several reboots of the computer and equipment, the multisampler remains without communication with the software. I still haven't been able to solve this problem by restarting the system. I urgently need your help, as I need to continue my analysis. Can someone help me?

 

When restarting, the multisampler is not restarting as it normally does. Normally it always moves the robotic arm when turning on, but now, when turning on, it just doesn't move the robotic arm and the status light is off and the light on the power button is also off.

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