AnsweredAssumed Answered

7693A Help

Question asked by pulsebird1 on May 13, 2020
Latest reply on May 13, 2020 by soccerdad

I have both a 7693A ALS and a 7696A workbench. When I bought the 7693A I was told that the programing for the mixing steps would look the same as for the 7696A programming yet that in not correct. Currently in MassHunter (version B.07.06.2704) I am able to set up the 7693A through the Sample Prep editor, which you have to add steps in line by line, but this does not look like the flowsheet menu for 7696A. Furthermore I am not able to set up a program that will make my sample, then inject it, then sequentially go to the next sample and inject it.


All my talks with Agilent tech support have not gone well. They say that I should have a screen on my 7693A that looks like 7696A. Also I have asked is there is another program I need to get this menu but I have not received an answer. Lastly I have requested templates to the sample prep programs yet Agilent says that there aren't any.


Does anyone out there have any helpful information concerning this?