AnsweredAssumed Answered

Device in resident mode

Question asked by beniken on May 11, 2020
Latest reply on May 14, 2020 by stefan_mittrich

Hi all,

The Quaternary Pump G7111A on my HPLC 1260 System Infinity II is stuck in 'Resident Mode'. OpenLab CDS Software is stating that the power needs to be recycled. However, this doesn't seem to be resolving the issue. I performed the cold start procedure but no result. Also, I tried to use Agilent Lab Advisor and the Upgrade Firmware Tool to upgrade the pump firmware but no success too. Any info. on what Resident Mode is and how I can fix this problem would be much appreciated.

Best regards.

P.S: please find attached screenshots of the different messages and views displayed by Agilent Lab Advisor.