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Issue with online signals

Question asked by feneu on Feb 24, 2020
Latest reply on Feb 25, 2020 by ryoboyle

Dear Agilent Community,

I'm running a GC-MS system (2xFID, 1xMS detectors) using OpenLab CDS 2.4 Update 06.

I like monitoring the baseline of the detectors or even look at the live chromatogram from the Online Signals within the Acquisition Software. However, often times it gets stuck and doesn't refresh or doesn't show any trace of either detector. Rebooting the software does not help, rebooting the computer helps sometimes.

Does anybody have a permanent fix for this?

Thanks so much!