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System Agilent 7890A and 240 GC/MS failure

Question asked by paulm. on Feb 14, 2020

Hi! I am a new member of the Agilent community. I have the following problem with the Agilent 7890A and 240 GC / MS system for several days: I can no longer activate any method in the dedicated software. If I want to change the active method, when I access the menu, the software shuts down. I can change the parameters of the active method but when I want to save it, the software closes again. At the suggestion of the local Agilent representative, I reinstalled the dedicated software but the problem persists. Has anyone else encountered this problem?