AnsweredAssumed Answered

High vacuum not ready 6330 Ion trap

Question asked by esr on Dec 9, 2019
Latest reply on Dec 23, 2019 by esr

Hi there,

We have an old 6330 Ion trap which is repeatedly given us the same error message: High vacuum not ready.

The system is automatically turned to Shutdown from Standy (this never happens when it is in Operate mode). The vacuum is, however, ready: fore and high pressures values are within the standard values, namely, 3.8E+00 and 1.2E-05, respectively. We can turn the system to Standby and Operate modes and it works perfectly but then, the next day or in a couple of days (randomly), we have the same error again. I guess it is related to the malfunction of the turbopump, although we are not experiencing any 'practical shortcoming' for it. I am unable to find this error in the manual (User's guide). I would like to know if someone knows why we are getting that message. I am afraid it may be something which at some point can cause a failure in the system?

Any advice regarding what we should do/check will be more than welcome.

Thanks in advance for your time and best regards,