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Chemstation won't initialize (5977 MSD)

Question asked by mkmccants on Nov 20, 2019
Latest reply on Nov 27, 2019 by abdur

Replaced the computer controlling my MSD5977 and 7890. Reinstalled the software (Mass Hunter) and configured the software for the instrumentation. When I attempted to open software, i received the error "The Chemstation did not complete its initialization cycle" and the software closes. The error displayed in the log file would seem like an MS communication error ... "Error in reading data from the MS interface". My MSD firmware version is 5977 6.00.21. Any thoughts? I've tried going through the config again, with no luck. IP addresses are correct, and ping. 

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