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Iris driver cannot maintain the resquested voltage

Question asked by frossi on Oct 29, 2019

Hi everybody,

 

We have a GC 7890A with a 7000 triple quad MS.

Lately we have cleaned the source as usual and we have obtained a not so good result with the autotune (counts for both analyzer and all ions five time lower than before the cleaning).

The extractor lens wire (brown cable) was stuck between the end of the column and the source inlet. The cable protection has been damaged but we put the cable back in place. After that, it was impossible to get through an autotune without getting an error message.

We ordered and installed a new brown cable but it's still impossible to finish an autotune. It turns off more or less quickly and we get the message "Qqq fault detected : 3.3 iris driver cannot maintain the requested voltage".

 

Have you ever got this kind of error message? what can I check to find the source of the problem ?

 

Thanks for your help

Fanny

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