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Cannot load Batch offline (OpenLab)

Question asked by atdecapite on May 23, 2019
Latest reply on May 23, 2019 by atdecapite

Hi fellow Agilent users,

Last night we got a power bump and now we cannot load batch files offline. We have a Agilent 1260 series LC with OpenLab software. When attempting to load batch files, we get the error "row index of source table bad." It is possible to load batches online. The LC is still operable and it is possible to look through data offline, but loading batches offline is impossible.  We have tried to rename user.config files in different folders, but have been unsuccessful in troubleshooting this issue. Any help or advice would be greatly appreciated! Thank you!