AnsweredAssumed Answered

G7117A won't power on

Question asked by devcruz on May 21, 2019
Latest reply on May 21, 2019 by devcruz

We had a power outage last night and now the detector on two of our 1290s will not power on. Every other module will turn on except for the detectors. Both stacks were plugged into a UPS, we have tried replacing the power cable, and tried to cold start. We have already called to request a service tech visit but any additional information that can be provided until they are able to come out is greatly appreciated.