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Validating the sample set prior to initiation

Question asked by jagadeeshwark on Mar 27, 2019
Latest reply on Apr 17, 2019 by jagadeeshwark

While initiating the sample set, software showing a message as 'Validating software' and not initiated the sample set. After few minutes sample set acquisition is started automatically. There is no error message is observed during this delay time. Is this a erro in the software or a communication error?

What is the remedial action to eliminate this error in future?