2 Replies Latest reply on Apr 3, 2019 7:02 AM by hexatriene

    Optimizer software corrupted?

    andrea.byrum

      Our Mass Hunter Optimizer program is clearly corrupted. It is only running one MRM or SIM scan (seemingly at random) when I try to run it on a compound. Also, the last time I tried to run it, the computer thought the sample was still running for several hours and I had to power cycle the computer and LC-MS to reset it. I think the Optimizer program is corrupted. Can I simply uninstall and reinstall Mass Hunter? Our system is not connected to the internet, so I thought this was the only thing I could do. I have read that uninstalling these programs is not trivial and I am not particularly computer savvy, so I want to make sure I approach the problem correctly.