AnsweredAssumed Answered

Optimizer software corrupted?

Question asked by andrea.byrum on Mar 24, 2019
Latest reply on Apr 3, 2019 by hexatriene

Our Mass Hunter Optimizer program is clearly corrupted. It is only running one MRM or SIM scan (seemingly at random) when I try to run it on a compound. Also, the last time I tried to run it, the computer thought the sample was still running for several hours and I had to power cycle the computer and LC-MS to reset it. I think the Optimizer program is corrupted. Can I simply uninstall and reinstall Mass Hunter? Our system is not connected to the internet, so I thought this was the only thing I could do. I have read that uninstalling these programs is not trivial and I am not particularly computer savvy, so I want to make sure I approach the problem correctly.