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Data recovery from specific chromatogram - OpenLAB CDS

Question asked by ivanh on Mar 15, 2019
Latest reply on Mar 19, 2019 by ivanh

Hello everyone,


I analyzed a sample using OpenLAB CDS for GC system but I could not retreive the data from it. Apparently, the file is non-existent as it shows me the error bar "Display not set" when i clicked on the sample information. I found in logbook file an unusual event message "An attempt to download settings to the GC was prevented because the settings are not compatible with the GC configuration". Other samples in the sequence were completed without problems and with available data.

I would like to know if there is any chance I could find the data in temp file (or somewhere else) or the record is completely lost.


Thank you