AnsweredAssumed Answered

1260 infinity sequence ready issue

Question asked by gchaplain Champion on Mar 4, 2019
Latest reply on Oct 3, 2019 by myue

Good Morning,


We are seeing an issue that not many people have seen including at Agilent UK and Crawford Scientific UK.


Before starting a sequence the HPLC is in a steady state, and everything is ready, then we click to run a sequence. The modules all go purple and state "Pre-run" and the auto sample goes yellow and states "Not Ready: Wait remote". Not sure what this means and google has been no help.


Anyway after restarting the auto sampler, a sequence can start running. After 3-4 injections, prior to starting the 4-5th injection the same error occurs. All modules apart from the auto sampler go into "Pre-run" and the auto sampler states "Not Ready: Wait remote".


We have checked the IP addresses and all seem OK. We have updated the firmware of all the modules to the most recent. But the hanging on Wait Remote still is happening.


This is the screen we get (stopping mid sequence):