I will send them to you via e-mail. It is different for different countries...
Thank you! They were mailed to us this week. (and now I'm waiting the 30 seconds to say thank you to you too as well... tra la la.... do you think it's been 30 seconds? let's give it a go, shall we?)
There are many types of trade-in/returns programs for used customer equipment within Agilent, some of which support Agilent products only and others that include competitive equipment. Unfortunately, the nature of these trade-in/returns programs may differ by region. I can definitively say that regardless of the program, an individual Environmental Health and Safety (EHS) form must be completed and included with each product being returned to Agilent.
A list of possible trade-in/returns programs are listed here, some of which the Certified Pre-Owned instruments business provides oversight (these are the ones in bold text). If you need assistance with any of the returns in bold text below, please send a request to email@example.com and we can help provide you the appropriate EHS form, packaging, bill of lading, and straps for your region.
- Trade (DEFOA) returns
- Credit returns
- Return to Agilent and
Exchange Programs (bench repair)
- Customer relocations
- Green Program (removed
from customer and recycled)
- Technology refresh
- Cut the cord promotions
- Demo returns
- Cash Buy Backs
- RB Credit Based Trade ins
- Customer donations
- iTRP/fixed asset
- CSO Service Guarantees
What you described above sounds like it was associated with the Green Program (currently US/Canada only). When a Green Program promotion is selected, a kit should have been automatically shipped to the customer containing instructions, the pre-paid bill of lading, the blank EHS form, and straps. Packaging will only be shipped by request, as we are assuming you can re-use the new instrument package.
Thank you! They were mailed to us this week.