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Re: Neither Lab Advisor, nor ChemStation can find the pump module
ryoboyleJan 28, 2019 12:45 PM (in response to solyom)
Hello,
I added a some tags to make this post a little more visible. As this is looking to be more of a HPLC instrument hardware issue and not a software issue, I am moving this post to the Liquid Chromatography area of the Community.
What model number of this pump module?
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Re: Neither Lab Advisor, nor ChemStation can find the pump module
solyom Jan 28, 2019 1:37 PM (in response to ryoboyle)Hi,
Thank you for your quick reply and moving the post to the LC area and tagging it as hardware issue! It is my first post, so I still have a lot
to learn.... The pump is a binary SL pump, model number G1312B.
Thank you!
Aniko
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Re: Neither Lab Advisor, nor ChemStation can find the pump module
jhagelJan 29, 2019 6:21 AM (in response to solyom)
Hi,
Is the indicator light (top right) solid or blinking?
Do you have a hand held control module to try?
Which DAD do you have?
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Re: Neither Lab Advisor, nor ChemStation can find the pump module
solyom Jan 29, 2019 9:32 AM (in response to jhagel)Hi,
The indicator light is solid green, the model number of the DAD is G1315C (DAD SL). Unfortunately, I don't have hand held controller, everything is controlled through the computer. Thank you!
Aniko
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Re: Neither Lab Advisor, nor ChemStation can find the pump module
abdurJan 29, 2019 6:20 AM (in response to solyom)
Hi Aniko,
Have you changed firmware to any module on that 1200 stack recently? Have you made any other changes, like switch a detector, or change the configuration in openlab?
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Re: Neither Lab Advisor, nor ChemStation can find the pump module
solyom Jan 29, 2019 9:36 AM (in response to abdur)No, I haven't done anything like that. The firmware was updated last time approx. a year ago when we switched to Windows 10. I was running samples without any problem last week and turned off the system for the weekend. Monday morning when I turned on the system the pump was not detected.
Thank you! Aniko
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Re: Neither Lab Advisor, nor ChemStation can find the pump module
abdurJan 30, 2019 9:17 AM (in response to solyom)
1 person found this helpfulHi Aniko,
In this case I would lean towards a bad mainboard on the pump. You could try doing a forced cold restart, which would involve turning the pump off, arranging the switches in the back to have 1,2,5, and 8 up and all the others down. Turn the pump back on and see if it can be found.
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Re: Neither Lab Advisor, nor ChemStation can find the pump module
solyom Jan 31, 2019 4:58 PM (in response to abdur)Unfortunately, the forced cold restart didn't work.... Is there any way to test the main board before I order a new one? Thank you!
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