First of all, sorry if this is posted in the wrong section.
I'm working as an IT'er at an immuno therapy company. They use the Bioanalyzer software for their research.
I've got asked to create a new user in the software and followed the SOP they provided me.
First things first: I've created a Windows user account for the user and then created his account in the software under users and roles.
However, when I get to the point to open the method file and add the user to the 'analysts' group I see an error stating that the file 'Is not released for use (version 1 of 1)' and i'm unable to add the user to the group.
See screenshot below.
I'm not sure how to resolve this issue so here's the question; can anyone tell me how to fix this? What steps do I need to undertake?
Thanks in advance!
Unfortunately, there is no Bioanalyzer section on the community at this point in time. Your best course of action at this point in time would be to contact the Agilent Bioanalyzer support team. You can reach them by emailing email@example.com .
NOTE: This support email address is for customers in North America. If you are from another region, then please use the following link to determine the appropriate Agilent contact information: Contact Us | Agilent