AnsweredAssumed Answered

Mass Profiler Professional error message: java.langRuntimeException

Question asked by legio06 on Oct 16, 2018
Latest reply on Oct 22, 2018 by legio06



I am writing on behalf of a MPP (Mass Profiler Professional) user. We use MPP Version 14.9.1 Build 14316.

When the user runs the MS Experiment Creation Wizard - Step 9 of 11, he gets an error:

"java.langRuntimeException: Unable to find plugin"


I ran the Windows update and ran the latest Java version, but we still have the same issue. I tried to run an update from the Help menu but the software could not connect to the Agilent Server.


Any advice and help would be very much appreciated it.


Thank you,