I am having some issues with our 6520 LC-QTOF. I am currently running MassHunter B.04.02. This system has been recovered from hard disk failure in the RAID.
We were trying to calibrate the mass axis in Data Acquisition and I got the following MassHunter error . I have since tried to shut down MassHunter and rename the coefficient xml file in the MassHunter directory as suggest by Support and widen the Peak Detection window to 10 %, up from 1 %. I am still getting the same error. Anyone experienced this before ?? And solved it ?
I really didn't do this to gain points if that is possible. I contact Agilent support. Lucky for me, I noticed that the two TUN files, TOFParams and TOFPreferences, one of them had saved with a date of a few days ago. I was able to pull from a backup, the original TUN files and replaced the ones that were on the system. This solved everything. I didn't have to reinstall, which was going to be a last resort.