I added tags to this post to increase visibility.
It looks like this is a continuation of your previous post: https://community.agilent.com/message/4851-re-automatic-upload-failed-reason-unknown-error#comment-4851. Is that correct? Typically we want to try to avoid duplicate posts if possible.
The primary source of support for the ECM product is the Laboratory Informatics Support team: Laboratory Informatics Support Center. If you have an active Software Maintenance Agreement, I would recommend with LI regarding this issue if you have not done so already.
Thank you, we have reached Agilent support team for assistance