2 Replies Latest reply on Aug 28, 2018 12:15 PM by jagan.kannan

    This Capillary Electrophoresis instrument  was utilizing OpenLAB 3.4 software.  It has had a previous history of losing connection to ECM and having data stuck in the data queue manager.  There was an incident in the beginning of the year where analysts w

    jagan.kannan

      This Capillary Electrophoresis instrument  was utilizing OpenLAB 3.4 software.

      It has had a previous history of losing connection to ECM and having data stuck in the data queue manager.

      There was an incident in the beginning of the year where analysts were inadvertently ignoring the data queue pop up and the queue was so overloaded it caused new data files to be saved in old file locations.

      Since the analysts have been clearing the data queue each time the utilize this instrument but again today we ran into the data being saved in an older file location vs. it’s intended location.