AnsweredAssumed Answered

Unable to save data file

Question asked by jusuran on Jul 25, 2018
Latest reply on Mar 21, 2019 by yuchen12


We operated UPLC1290 with Ezechrom software and found the unfortunate popup 'Unable to save data file' while the instrument runs properly but the online software was frozen.

While we can open the offline and monitor the previous data in offline mode but cannot do anything in online mode. If someone had experiences with this, please suggest what is the cause and how can we solve this problem?

Thank you,