AnsweredAssumed Answered

Adobe causing OpenLab to crash

Question asked by mspeer on Jun 28, 2018
Latest reply on Jul 2, 2018 by ryoboyle

I upgraded our adobe reader to the full adobe so we can copy and paste results directly out of the pdf intelligent reports. This is now consistently causing OpenLab to crash. Closing OpenLab and restarting the instrument session fixes the problem temporarily but this is happening almost daily.

 

System info:

OpenLab (version A.01.05)

OpenLab CDS Chemstation Edition (Rev. C.01.05[38])

Adobe Acrobat Standard DC (installed on one AIC)

Adobe Acrobat Standard 2017 (installed on another AIC)

AIC Servers running Windows 2008

 

What I've tried:

repairing the install of Adobe on each server, as recommended on the adobe forums.

 

I've attached the most common error we get prior to the software crashing.

 

I can't figure out if this is a problem with adobe, OpenLab or our servers. Any input is appreciated!

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