3 Replies Latest reply on Jun 5, 2018 6:45 AM by ryoboyle

    chemstation data analysis unexpected termination

    roy_milouot

      Hi all

       

      Our data analysis suddenly won't come up. it writes "sorry, a system error has occurred. see log file... (which are accessed through windows)..

       

      Anyone has an idea why..?

        • Re: chemstation data analysis unexpected termination
          ryoboyle

          Hi Roy,

           

          We will need more information before we being to address this issue.

           

          You said that you are using ChemStation software, but there are multiple software products that you might be referring to. Do you know whether this is MSD ChemStation, OpenLAB ChemStation, UV ChemStation, or an older LC or GC ChemStation software? Do you know what revision of ChemStation you are using? What operating system is it installed on?

           

          Is the error that you are seeing referring to a specific log file? If so, what log file? Are you able to send that to us?