1 Reply Latest reply on May 18, 2018 8:59 AM by jhagel

    Agilent 1260 infinity autosampler "fatal error“. Did anyone have such a problem? Thanks.

    wangzhaoshuai599

      The autosampler showed an error message "fatal error", and the machine stopped working with a pressure around 250bar, no flow. The machine worked normal if we restarted it. But later, it stopped again showing the same message.

      Did anyone have met the same problem? Thank you.

        • Re: Agilent 1260 infinity autosampler "fatal error“. Did anyone have such a problem? Thanks.
          jhagel

          We need to figure out where the "fatal error is coming from"

          What software are you running? What model autosampler do you have?

          If you look at the sequence logbook or "open logbook" are there any hard errors pointing to any specific modules?

          Do you have anything connected via the 9 pin remote cable or via CAN that is not seen in the software running the system?

           

          Also, do you have an external degasser hooked up to the remote port?  If yes, is it red?  please remove the remote cable and if that is the cause, then it should error out after 8 minutes.