AnsweredAssumed Answered

Chemstation unable to initialise

Question asked by paul on May 8, 2018
Latest reply on Jun 26, 2018 by ryoboyle



Having sorted out our printer problem with MassHunter for GC we started having another issue on Friday night last week. The software suddenly stopped mid run giving an error that the drivers for the MSD could not be found. After restarting the PC MassHunter will no longer start. It gives a chemstation failed to initialize error and crashes back to the desktop. We are hoping to locate a disk image to put the system back to the state just after it was validated. Does anyone have any suggestions as to how to solve this issue without having to re-image the PC or reinstall the software again? The PC is able to ping all components of the GCMS and there were no changes to the network made by our IT contractor at the time of the failure.